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If your AHCU card has been lost or stolen, please contact us immediately at one of the following numbers.

Debit Card:

For a lost or stolen debit card, please call the 24/7 phone number: 1-866-820-1086.

Credit Card:

For a lost or stolen credit card, please call the 24/7 phone number: 1-866-820-5828.



Automated Fraud Alerts:

In addition to live agent calls when fraud is suspected, we have implemented automated notifications regarding suspect activity on your account. You may receive a pre-recorded or personal phone call regarding card transactions that have been flagged by our system. By responding, you will help us protect your account and prevent fraud. 


  • Fraud is identified earlier in the process and you can respond immediately and conveniently with your phone.
  • If the transactions are valid your response will immediately unblock the card. Otherwise you will be prompted to start the fraud report process and a new card will be ordered. 
  • Automated Fraud Alerts increase the number of attempts to contact you on a single fraud alert, increasing the chance for a response.


Do members need to sign up for this service?

  • No. As a member you are automatically enrolled. 

How will the text appear when fraud is suspected?

Here is an example of the initial text from our fraud department:

  • A "N: response will trigger the following text: 

  • A "Y" response will trigger the following text: