Skip to content
Your Financial Health Partner – Today & TomorrowFinancial Wellness Starts HereYour Financial Health PartnerBegin a Lifetime of Benefits With UsYour Financial Resource = AHCUBe Financially Fit With UsBe Financially Healthy With UsBe Healthier with Associated Healthcare Credit Union
AHCU

If your AHCU card has been lost or stolen, please contact us immediately at one of the following numbers.

Debit Card:

For a lost or stolen debit card, please call the 24/7 phone number: 1-866-820-1086.

Credit Card:

For a lost or stolen credit card, please call the 24/7 phone number: 1-866-820-5828.

 


 

Automated Fraud Alerts:

In addition to live agent calls when fraud is suspected, we have implemented automated notifications regarding suspect activity on your account. You may receive a pre-recorded or personal phone call regarding card transactions that have been flagged by our system. By responding, you will help us protect your account and prevent fraud. 

Benefits

  • Fraud is identified earlier in the process and you can respond immediately and conveniently with your phone.
  • If the transactions are valid your response will immediately unblock the card. Otherwise you will be prompted to start the fraud report process and a new card will be ordered. 
  • Automated Fraud Alerts increase the number of attempts to contact you on a single fraud alert, increasing the chance for a response.

FAQ

Do members need to sign up for this service?

  • No. As a member you are automatically enrolled. 

How will the text appear when fraud is suspected?

Here is an example of the initial text from our fraud department:

  • A "N: response will trigger the following text: 

  • A "Y" response will trigger the following text: