ITMs
Interactive Teller Machines, or ITMs, allow you to make a greater range of transactions than a regular ATM. Almost everything a traditional teller can do can now be done at an ITM.
Enhanced ATM Access
An ITM is a leap forward from a regular ATM. You can complete more transactions, select the cash denomination for withdrawals, and use the Chat or Video Assist buttons to get live support during business hours. And so much more!
More Login Options
- If you don’t have your AHCU debit card or forgot your PIN, you can use your AHCU member number and SSN.
- You can also select the Teller Assist button, for a secure interactive video conversation to verify your identity during normal business hours.
Perks of Using an ITM
- ITMs are faster and more private than a traditional teller line
- Our ITMs are available 24 hours a day, 365 days a year
- ITMs are easily accessible for hearing-impaired members
- AHCU Universal Bankers are available to assist with other items, such as cash advances, cashier’s checks, notary services, and other account-related services
Where can you find an ITM?
- At our St. Paul branch (in our foyer, versus the older regular ATM in the hallway)
- In the Woodbury drive-thru lane
- At our Eagan branch both inside and in the drive-thru lane
Frequently Asked Questions
What transactions can an ITM perform?
- Cash deposits
- Cash withdrawals
- Transfers to your AHCU accounts
- Transfer to your linked AHCU accounts
- AHCU Loan payments
- AHCU Credit payments
- Check Deposits
- Balance inquiries
AHCU Universal Bankers are available to assist with other items, such as: cash advances, cashier’s checks, notary services, and other account-related services.
What if I need help completing a transaction?
In-person and video help is available during business hours, 9 am to 5 pm, Monday through Friday. If you need help just push the ASSIST button. You can also ask for help from an AHCU Universal Banker in-branch,
Can I choose my cash demonimations?
Yes. Another great advantage of our ITMs is that you can choose how you want your money. Our ITMs dispense in denominations of $100, $20, $5, and $1.
When cashing a check, the change portion of your check will remain in the account into which you made the deposit.
Can I use the ITM if I'm hearing-impaired?
Of course! You can use your own headphones. Additionally, there is a chat feature you may use to communicate with one of our Universal Bankers during business hours.
If I make a loan payment after hours, will it post on the same day?
No. If you make a loan payment after the branch has closed, the transaction will post the next business day.
Do I get a receipt for ITM transactions?
Yes. In addition, all ITM receipts offer the image of any check deposits on the back of your receipt.
How quickly will ITM transactions show up online?
Your ITM transactions will show up immediately after you login to Online Banking or our mobile app. In addition, images of any checks you deposit will show up within 24 hours.
If I deposit cash, will there be a 2-day hold?
No. All cash deposits made at an ITM will be made available immediately.
If I deposit a check, how long is the hold?
Depending upon the type of check and the amount of the transaction, check holds may be placed. Your ITM receipt will detail the length of the check hold if there is one. Extended holds may apply per our Funds Availability Policy.
For more details, log into Online Banking and you will see a link to the Funds Availability Policy in the lower right-hand corner of the dashboard.
ITM Feedback from Members
I was hesitant at first, but I love how easy it is to use! I am pleasantly surprised and impressed.
Wow, this machine is great. Thanks for investing in the future!
Now that I know how to use it, I’m confident I can come back and do it all by myself. But I’m so happy you’re still going to be here.
Look, I’m old. I can’t even video call on my smartphone. But this thing, I can use!