Card Services
Need help with your card? We’re here for you. Whether you've lost your card, forgotten your PIN, or have questions about fraud alerts, AHCU has you covered.
Report Fraudulent Transactions
If you notice a fraudulent transaction on any card issued by Associated Healthcare Credit Union, call Card Services immediately at 888-918-7313.
Report Lost or Stolen Cards
Credit Cards
Call Credit Card Services at 866-820-5828 anytime, day or night.
Debit Cards
Call Debit Card Services at 866-820-1086 anytime, day or night.
Request a PIN Reset
Credit Cards
To set or reset your credit card PIN, call 800-631-3197.
Debit Cards
To set or reset your debit card PIN, call 866-985-2273.
Find Peace of Mind with the AHCU Card Manager App
With the AHCU Card Manager app, you have full control over your card’s security. Instantly freeze your card if it goes missing, unfreeze it when found, or report it as lost.
Plus, you can easily report disputed purchases without waiting on hold. Stay in control and ensure your card is always safe.
Automated Fraud Alerts
In addition to live agent calls when fraud is suspected, we have implemented automated notifications regarding suspect activity on your account. You may receive a pre-recorded or personal phone call regarding card transactions that have been flagged by our system. By responding, you will help us protect your account and prevent fraud.
Benefits
- Fraud is identified earlier in the process and you can respond immediately and conveniently with your phone.
- If the transactions are valid your response will immediately unblock the card. Otherwise you will be prompted to start the fraud report process and a new card will be ordered.
- Automated Fraud Alerts increase the number of attempts to contact you on a single fraud alert, increasing the chance for a response.
- You do not need to sign up for this service. As a member, you are automatically enrolled.
