Telephone Banking
Stay connected anywhere! Telephone banking through our Heartline service allows you to manage your finances with ease. Transfer funds, check balances, and more, all with a simple phone call.
Quick and Easy Banking Access
Our Heartline telephone banking system gives you quick and easy access to your accounts and several basic financial tasks. Eliminate unnecessary trips to the credit union in person. Heartline telephone banking does NOT require a smartphone.
- 24/7 access to information
- Multiple banking tasks available
- Checking account information
- Savings account information
- Transfer funds
- Set your own confidential PIN
Our Heartline telephone banking number is 877.622.0855 — available 24 hours a day, 7 days a week, in both English and Spanish!
Before You Start…
Here are some important points to remember:
- Your personal identification number (PIN) is four digits; either your date of birth (MMDD) or a customized number you choose
- When entering dollar amounts, do not use decimals. For example, $126.95 should be entered as 12695
- You may enter in exact dollar amounts for transfer
- You may complete up to 30 transactions per call
Symbols to Remember
- Press the asterisk key (*) to repeat the current menu options
- Press the pound key (#) to return to the menu
Main Menu
The options that you can access on your menu are specific to your account. For example, you won’t get an option to review loan balances if you don’t have a loan from AHCU.
Here are the options you may choose from the main menu:
- Transactions
- Inquiries
- PIN Number (to customize PIN)
- Rates & General Information
- Access Another Member Number (to enter new member number and PIN)