Fraud, Lost or Stolen Card
Need help with your card? We’re here for you. Whether you have a lost or stolen card, forgot your PIN, or need to set up fraud alerts, AHCU has you covered.
To Report Fraud, or a Lost/Stolen Card
Signature Credit Cards
Call Credit Card Services at 1-800-400-0013 anytime, day or night.
Premier & Other Credit Cards
Call Credit Card Services at 1-800-304-5261 anytime, day or night.
Debit Cards
Call Debit Card Services at 1-888-985-1081 anytime, day or night.
Request a PIN Reset
Credit Cards
To set or reset your credit card PIN, call 1-800-400-0013
Debit Cards
To set or reset your debit card PIN, call 1-800-992-3808
Automated Fraud Alerts
In addition to live agent calls when fraud is suspected, we have implemented automated notifications regarding suspect activity on your account. You may receive a pre-recorded or personal phone call regarding card transactions that have been flagged by our system. By responding, you will help us protect your account and prevent fraud.
Benefits
- Fraud is identified earlier in the process and you can respond immediately and conveniently with your phone.
- If the transactions are valid your response will immediately unblock the card. Otherwise you will be prompted to start the fraud report process and a new card will be ordered.
- Automated Fraud Alerts increase the number of attempts to contact you on a single fraud alert, increasing the chance for a response.
- You do not need to sign up for this service. As a member, you are automatically enrolled.
