Lost or Stolen Card
Need help with your card? We’re here for you. Whether you have a lost or stolen card, forgot your PIN, or need to set up fraud alerts, AHCU has you covered.
Report Lost or Stolen Cards
Signature Credit Cards
Call Credit Card Services at 1-800-400-0013 anytime, day or night.
Premier & Other Credit Cards
Call Credit Card Services at 1-800-304-5261 anytime, day or night.
Debit Cards
Call Debit Card Services at 1-888-985-1081 anytime, day or night.
Request a PIN Reset
Credit Cards
To set or reset your credit card PIN, call 1-800-400-0013
Debit Cards
To set or reset your debit card PIN, call 1-800-992-3808
Automated Fraud Alerts
In addition to live agent calls when fraud is suspected, we have implemented automated notifications regarding suspect activity on your account. You may receive a pre-recorded or personal phone call regarding card transactions that have been flagged by our system. By responding, you will help us protect your account and prevent fraud.
Benefits
- Fraud is identified earlier in the process and you can respond immediately and conveniently with your phone.
- If the transactions are valid your response will immediately unblock the card. Otherwise you will be prompted to start the fraud report process and a new card will be ordered.
- Automated Fraud Alerts increase the number of attempts to contact you on a single fraud alert, increasing the chance for a response.
- You do not need to sign up for this service. As a member, you are automatically enrolled.
